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If you think that you can comfortably stop nurturing your leads as soon as they make that ever-important sale, you’re only seeing one small part of a much larger and more important picture. The fact of the matter is that you can NEVER nurture your leads too much for a variety of important reasons.
Why Lead Nurturing is So Important
Lead nurturing is an essential part of any business, but judging by some recent studies, it may be more important than you think. According to Gleanster Research, as many as half of all the leads coming into your business may be qualified, but they’re not yet ready to buy. Nurturing is perhaps the single best way to make sure you’re able to convert as much of that 50% as possible into a sale.
To make things more interesting, research from InsideSales.com shows that between 35% and 50% of all sales go to a brand that responds to a customer FIRST. This means that even if you know you’re working with a qualified lead AND you know that they’ll eventually be ready to buy, they may not buy with YOU at all if you don’t have a timely presence in their life.
That, in a nutshell, is why lead nurturing is so mission critical to your organization. If you’re not nurturing properly and using timely marketing collateral to help usher someone down the sales funnel, you may be doing little more than perfectly setting someone up to make a purchase with one of your competitors.
NSN: “Never Stop Nurturing”
Consumers want to be loyal to a brand. However, they’re also loyal to themselves and their own situations first and foremost. If you think that just because you’ve ushered a lead down the sales funnel and convinced them to make a purchase that you’ll have them forever, you’re sadly mistaken. And, unfortunately, this is one mistake that you’re likely to pay dearly for.
Remember that “making a sale” is NOT the only benefit of consistent lead nurturing. According to research, leads that have been nurtured experience a 23% shorter sales cycle than those who have not been. Nurturing over time (as opposed to just in the beginning of your relationship) can even increase your revenue over the next six to nine months by as much as 10% or more.
Remember that a constant and consistent nurturing gives way to perhaps the biggest benefit of all: retention. According to one study, it costs 500% more to bring in a new customer than it does to keep a current one. Likewise, the cost of bringing a new customer up to the same level of profitability as one of your old ones is up to 16% more. All of this is to say that by adopting the mantra of “I can never nurture a lead too much” today, you could be saving yourself a tremendous amount of money tomorrow.
Nurturing a lead to the point where you’ve made a sale is important, but this is not the point where your story ends. Consistently nurturing your leads even AFTER a sale will continue to pay dividends over the lifetime of your relationship with that person. The benefits of retention versus bringing in new customers alone should be more than worth the effort you’ll need to make.
For years, marketers have been looking for better ways to achieve cross-media marketing. In other words, they’ve been searching for solutions that let them enjoy the benefits of both print and digital channels. Many have turned to QR codes to do precisely that. By including a QR code on a piece of print marketing, you can deliver the same message in the same way, but with a mechanism that varies depending on the preferences of the user.
It’s important to understand, however, that “using a QR code” and “using a QR code properly” are NOT the same thing. When done correctly, a QR code can add to the print experience in a number of important ways. If you want to unlock the full benefits of cross-media marketing that you desire, you’ll need to keep a few key things in mind.
It All Comes Down to Purpose
QR codes are not a novelty anymore. There was a period just a few short years ago where simply including a QR code on a flyer or even a billboard was enough to get users to stop and take notice. Those days are gone, however, as the technology itself has become yet another ubiquitous part of daily life. Because of this, you can no longer get away with using a QR code just because you want to or just because many of those in your target audience now own smartphones.
If your QR code doesn’t serve a purpose, meaning it doesn’t add to the user experience you’re trying to create, it has no business being a part of your print materials. This emphasis on purpose extends to just about every decision you make in the world of marketing in general. Never take a step simply because you feel like you should, or because a study told you that everyone else is taking it. Take a step because it’s the right thing to do for the goal you’re trying to accomplish.
QR Codes Are Not an Invitation for Mystery
Along those same lines, don’t include a QR code in a piece of print marketing WITHOUT also telling your audience what they stand to gain by pulling their smartphone out of their pocket. Again: a QR code is not some irresistible riddle that users are waiting with baited breath to try to solve. Don’t assume someone will scan it just because it’s there. If your QR code redirects to a page that allows the user access to an exclusive 40% off coupon, include a call-to-action on the print material itself that says, “Scan Here to Get 40% Off Your Next Order.”
Design is Important
If someone tries to scan your QR code and it doesn’t immediately work, chances are high they’re not going to try again. When designing your print materials, remember that QR codes that are a high contrast against a lighter colored background tend to work correctly more often than not. Keep this in mind when making design choices moving forward.
QR codes are still an excellent way to have your cake and eat it too! You get to enjoy all of the benefits that only print marketing offers, while still embracing digital marketing at the same time. A poorly designed, poorly executed QR code will do a lot more harm than good, which is why it’s always important to make choices that help ADD to the print experience instead of accidentally taking away from it.
In a town with lots of industries and choices of careers, three brothers grew up and began to pursue their paths in work. Based on their father’s wisdom and teachings, they all decided they wanted to work in a field that would eventually let them start their own businesses. The oldest became a lawyer. The middle brother became an accountant. The youngest brother, however, didn’t want to be an office professional but, instead, enjoyed food, so he became a cook. All three left home, set off to pursue their goals, and wished each other the best.
The Lawyer and the Accountant
The years passed and the lawyer made a lot of money, but he was always miserable and in debt. Everything about his job was about fighting or arguing, and eventually, he lost his own marriage. The lawyer was regularly complaining about his work whenever asked. The middle brother found himself living a life of stress. He chose to be an accountant because he thought it was a safe career path for income, but he found himself always under extreme pressure to complete his work and make sure it was accurate. The stress became so intense the younger brother was regularly sick and became a prime candidate for serious health problems before he was middle-aged.
The younger brother focused on what he wanted, learning how to be a cook. Every day in the kitchen was where he wanted to be, so it never felt like work. His enjoyment quickly increased his skills in cooking, and soon he became a head chef. He was doing so well he chose to open up his own restaurant. It wasn’t the biggest place, and it wasn’t the most expensive. However, the youngest brother loved his job, and that made a difference in his food, his staff, and the experience of his customers.
Which Brother Had the Right Idea?
Essentially, the best place to be as a business or business leader is to love what you do every day. If you’re not happy in your work, your market position or your role, you will never be able to manifest your full potential. Happiness and satisfaction are key elements of success, especially for business leadership who look for someone to follow and emulate in their own tasks. Sure, your business can have some immediate success, as in the case of the lawyer brother, but ultimately, the angst and frustration catches up with everything and becomes a psychological burden in the workplace. Don’t be that older brother. Find your love and make it come to your career and your path. You will be happier, your productivity will be higher, and staff will follow your lead.
A lot has been written about the effectiveness of print marketing versus digital marketing – so much so, that we’re not going to get into it here. It’s safe to say that both have their fair share of advantages and when used effectively, can compliment one another very nicely. There is one major benefit that print marketers have that their digital brethren don’t share – the paper itself.
People like to feel something in their fingers when they read it or consume it. One of the biggest contributors of that phenomenon is paper coating. Knowing how it affects what you’re trying to accomplish is one of the keys to making the best possible paper decisions moving forward.
The Role of Coating in Marketing
We’ve already covered paper stock, along with how that stock affects someone’s initial impression of a piece of marketing collateral. Making an effort to select the right type of stock can have a significant affect on the way someone experiences your marketing materials for the first time. Another contributing factor, however, is the coating – or the lack thereof.
When paper is coated, it’s treated with a compound or polymer to make sure that the finished product has certain qualities that weren’t initially present. Paper can be used to give your flyer a subtle sheen or surface gloss, for example, or it can even take a thinner piece of paper and make it feel thicker in someone’s hands. It can be used to make a rougher piece of paper feel smooth, or even reduce the way that ink is absorbed when someone runs their fingers across it.
The coating is introduced onto paper stock using an offset press through a process that varies depending on exactly what type of coating you’re talking about. Semi-gloss coating, for example, is often called “UV” coating because the paper itself is coated with a high gloss under intense UV lights.
The Many Types of Coatings to Choose From
Just as was true with paper stock, you have a broad range of different options available to you when it comes to coatings depending on what you’re trying to accomplish. These include, but are certainly not limited to, ones like:
If the coating on paper was like the paint in your home, think of matte like a flat paint. It produces a high-quality result, but the coating itself does little to help those colors pop in the way you might need it to.
To continue with the “house paint” analogy, glossy paper would be like semi-gloss paint. It introduces a beautiful sheen into the finished product, but it isn’t necessarily super shiny like a mirror.
If you’ve ever seen a piece of paper that was very, very shiny, you were looking at a piece of coated paper. This is commonly referred to as C2S paper, which is short for “coated (on) 2 sides.”
In the end, paper coating requires you to add a new dimension to your thinking concerning your print marketing collateral. You can’t just think about the impression you make when someone sees your next flyer or brochure – you need to think about the impression you give off when they feel it, too. Do you want something super shiny, or would something with a more traditional sheen do? The answer, as always, will depend on exactly what it is you’re trying to accomplish.
It is a tradition of sorts to make resolutions for the New Year, such as losing weight or eating healthier. Some people also include resolutions that impact their family’s future, such as resolving to plan two family vacations this year. However, most resolutions are quickly forgotten as people fall into their habitual way of living. A better solution is to plan goals for the year and break them down into smaller, easy-to-accomplish steps. Similar to planning personal resolutions, you can also make resolutions for your small business. By looking back at the year behind you and analyzing your company’s performance, you can resolve to alter your results this year by changing your behavior.
What is the Difference between Resolutions and Goals?
A resolution is a promise to take action. It is easy to break a resolution because there is nothing except for willpower holding you to that action. A goal is a specific, measurable finish line that you aim to reach by a specific point in time. The biggest difference between a resolution and a goal is the exactness or the ability to measure your results. It is possible that your resolution for this year is to lose 10 pounds. If you are a planner, you might take the time to figure out how you will do that. Perhaps you will visit the gym each day and cut out sweets from your diet. If you stick to your resolution, you will reach your goal. However, the minute you stop the change in your behavior, it’s very likely you’ll be saying hello again to that 10 pounds on your hips.
Planning a goal takes more than making a promise to yourself. Instead, planning a goal requires that you set a goal that you can realistically achieve, and then set out the steps to get you there. Once the journey begins, success is more likely if you remind yourself of your goals regularly, reward yourself as you achieve milestones, and measure your results to make changes to your plan along the way.
Collaborating with Your Team
Unless your business has only one employee, yourself, it is a good idea to sit down with your team and ask them to contribute toward making goals for this year. Many companies create three-to-five year goals and then break them down into specifics when each year arrives. Since your team will be the people in the trenches who are taking action to reach the goal, inviting them to collaborate with you on the plan will give them a reason to become more invested in the outcome.
Why is January a Good Time to Make Plans?
Not all companies start their fiscal year in January. If your fiscal year begins in a different month of the year, then start your plans then. For those who follow the calendar year, January planning will focus all of your team on where you want to go. It will drive them to work harder and achieve more as long as you continue to refocus them towards the goal throughout the year.
Don’t forget to reward yourself and your staff for incremental achievements. People need incentives and reminders to keep moving forward and improve behaviors. Work on creating good habits that make goals achievable and coach those who struggle with them. Remember everyone has something unique to contribute and learns differently. Ask your team what they need to succeed.
The new year often brings with it a time of unabashed change. Regarding visual marketing content, this seems to happen like clockwork every January as a legion of marketing professionals re-ignite their search for the “next big thing” to attract the attention of their target audience. If you want to make sure your 2017 begins as strong as it possibly can, there are some key visual marketing content trends that you need to be aware of.
According to SmartInsights, one of the biggest upcoming visual content trends to prepare for is nothing new – a further integration of digital and traditional marketing. Only 5% of marketing professionals who responded to a survey say that their campaigns are fully optimized and integrated at this point, but 33% are actively trying to get to that point. Another 33% are currently experimenting with limited integration, and another 12% consider themselves integrated, but not necessarily optimized in the way that they’d like to be. That certainly doesn’t mean they aren’t trying, however.
Never forget: anyone who tells you that you should rely on EITHER print OR digital marketing is probably just trying to sell you something. To reach the widest possible audience, you need to look at them as two important halves of the same whole.
Visual Content Is No Longer a “Single” Technique
In the recent past, marketers tended to look at visual content the same way they looked at social media or video production – all separate techniques that made up a larger marketing campaign. This has been particularly true in terms of people who were doing both print and digital marketing. Visual content was more towards the print side of things, whereas digital skewed towards text-based materials. The wind is changing, though, and it’s clear that visual content no longer serves this purpose. Instead, it must become the very foundation of your larger campaign, the through-line that connects all of your various channels together in a visual way.
Case in point: research has shown that people following directions with both text AND illustrations do an incredible 323% better than those who are only relying on text. When taken together, this means that visual marketing content has a place in every aspect of your larger campaign, from that email you’re about to send out, to new leads, to the breathtaking new flyer you’re about to hand off to USPS. From that perspective, the biggest trend in visual content marketing to prepare for is the very idea that you’ll now be relying heavily on these elements in more places than ever before.
These are just a few of the key visual marketing content trends that you need to be aware of to prepare better for what awaits you in 2017. One thing is for sure: visual marketing collateral is here to stay, and in many ways, it is more effective than ever. The shape that collateral takes is changing, though, as it should be, and it’s up to you to stay ahead of the curve, so you don’t accidentally find yourself getting left behind.
If you’ve ever stepped foot into a print shop or ordered a print job online, you’ve most likely been faced with what can be a daunting question: What kind of paper do you want? Then, that feeling of panic sets in, much like when you’re faced with the paper or plastic question in the checkout line. Your mind races to quickly analyze “the most eco-friendly option” while the customers behind you silently judge you.
Fear not! This crash course in paper weights will make you a paper expert in no time at all.
What Does Paper Weight Refer To?
Without getting into too much talk about the technicalities of certain paper types and offset weights, the answer is really pretty simple. Paper is generally measured in pounds per 500 sheets (a.k.a. one ream) of the standard sheet size assigned to the papers in that category.
Example: Bond paper has a standard sheet size of 17″ x 22″ (also called “basis size”). If 500 sheets of bond paper weigh 20 pounds, that paper is classified as 20 lb. bond. You might also see this represented as 20# bond.
There are paper stocks that are heavier or lighter than the above example, so you will sometimes see 16# or 24# stock as well.
What Do The Different Paper Stocks Mean?
In commercial printing, you’ll generally see four categories of paper stock:
1. Bond Paper
Bond stock is most commonly used for letterhead, copier paper, and laser printer paper. Similar to bond stock is writing stock. Writing stock is typically pricier than bond. It has shorter fibers, making it softer. It can be used for company stationery and sometimes contains a distinctive watermark. Writing stock can also be made with a variety of finishes.
Standard weights for bond/writing stock are 16#, 20#, 24# and 32#, with 20# being the most commonly used for in-house applications. Use 32# stock for resumes or competitive business documents to really impress!
2. Book Paper
Book stock can come in coated and uncoated varieties. Their weights vary from 30# Bible stock to 115# book stock. Bible stock is very thin paper, so named because it is usually used to print Bibles. Other book stock uses include magazines, catalogs, posters, and booklets.
The basis size for book stock is 25″ x 38″, so 500 sheets of 30# Bible stock will weigh…you guessed it – 30#!
3. Text Paper
Text stock is a higher grade of paper used in projects requiring a better quality paper. It’s a bit thicker than your standard bond copy paper. Text paper is often used for brochures and flyers, some magazines, and thin posters. Text paper weights range from 60# to 100#.
The basis size for text stock is 25″ x 38″, so 500 sheets of 60# text stock will weigh…you got it – 60#! (You’re picking this up amazingly fast!)
4. Cover Paper
Cover paper (also called “card stock”) is heavy paper used for projects like business cards, postcards, and rack cards. Like text paper, weights range from 60# to 100#.
Because cover paper is a thicker stock, it has a smaller basis size (24″ x 36″) than text and bond papers. The equation is the same, though – 500 sheets of 80# cover stock is going to weigh 80#.
Paper Choice and Quality
As you may have guessed it, the heavier the paper, the pricier it will be. Some people may have the tendency to skimp on paper weights because they don’t think it’s that important. Psychologically, when people feel a lighter weight paper used on something they instinctively feel should be heavier, they make a value judgment about your company, product or service. Clearly, this is not a decision to be taken lightly.
Next time the paper choice question comes up, you can relax with the comfort of knowing that you are now a paper pro!
Converting prospects into clients is often a difficult and expensive process. Sales reps can spend weeks, months, even years trying to get a prospective client converted into a buyer. A large part of that process involves face time between the sales rep and the prospect in an attempt to forge a relationship built on trust. Seldom does that face-to-face meeting end in a solid sale.
Sales reps hate leaving a prospect without a signed contract, and the days of hardline sales techniques are long gone. So, how do your reps keep the conversation going and the interest building when they’re away? The answer is simple: put high-quality, effective print sales collateral in their hot, little hands.
Armed with the right mix of marketing materials, your sales reps can leave their prospects with some subliminal messaging that subtly invades the prospects’ subconscious after the sales rep leaves. Think of it as a little beacon whispering “buy me…buy me.”
Highly effective print sales collateral doesn’t just mean you leave a brochure and a business card and hope for the best. To super-charge your sales force, you need well thought-out, quality-designed materials that will continue to grab the prospect’s attention and not end up as a coaster or at the bottom of a hamster cage. Top sales experts have weighed in with the following best practices.
The single, most effective piece of sales collateral that you can leave with your prospects is the case study. Including one or two case studies targeted to the prospect’s needs can do more for your sales than a holiday gift basket. Your case studies should concisely discuss:
What the client’s greatest challenge was prior to purchasing your product or service
How the client implemented your product or service
How the client’s challenge went away or was reduced by implementing your product or service
These three things will communicate more to the prospect about how your product or service works and the value that it can provide to them, than merely listing the things your company does. Be sure to include solid numbers about money and time-savings, as these are the top two complaints companies have.
Finding three or four clients to rave about you is also a fantastic way to show your prospects that (1) you have clients, (2) your product/service is LOVED and (3) why your clients love it. Just like the case studies, if you can guide your clients in crafting a testimonial that discusses how your company changed their life for the better, the more effective the testimonial will be. Including their name, business name, and even a picture can go a long way in building credibility. Nothing says, “Trust us” like someone else saying, “Trust them!”
The Sales Page
Sales and Marketing Strategist Walter Wise notes that successful marketing messages use the “Marketing Equation of Interrupt, Engage, Educate, and Offer.” Let’s break down that equation (don’t worry, it’s even less to remember than the FOIL method from back in middle school):
Interrupt: your main headline, designed to interrupt your prospect’s attention
Engage: your sub-headline, crafted to keep the prospect’s interest and get them to keep reading
Educate: this is where you add some valuable information on solving your clients’ problems
Offer: this should be a low-risk, free report, checklist, white paper, or e-book that will position your company as a thought leader in the field.
Take the time to provide your “offer” in your sales package. The longer you can keep that prospect engaging in your company’s materials, the more likely they will be to buy.
Putting It All Together
It goes without saying that all of your materials should be printed on high-quality paper stock and designed by a professional graphic artist so that the materials are aesthetically pleasing. Too much text and low-quality graphics can be an instant turn-off regardless of the quality of your product.
Have your sales reps present the documents to the prospect in a snazzy, branded folder that will catch your prospect’s attention when the rep leaves, and one that will beg them to open it up and read what’s inside.
When many people reach a career milestone – be it getting a job with that great new company or even starting their own business – they often leave the concept of education behind. After all, they’ve already had a huge amount of schooling up to this point and they’ve succeeded in accomplishing what they set out to, so it probably isn’t even necessary anymore, right?
Career advancement is a journey that never ends and continuing education is one of the single, best ways to make this road the easiest one of you’ve ever traveled.
The Key to the Future Rests in the Present
Even if you’re completely satisfied with your current position and can’t imagine ever wanting to go someplace else, continuing education is still valuable for a number of different reasons. Think about your long-term career goals. Where do you see yourself in a year? In five years? In ten? Even though you’re satisfied today, there will still likely come a day where you begin looking for a change or what a little something “extra” out of your current situation. Continuing education not only makes it easier to ask for a raise within your current position, but it also makes you more attractive if the time comes where a management position opens up within your business that you might want to pursue.
Many experts agree that when hiring managers start to look at internal candidates for a new position, they actually grade on a tougher scale than if they were looking to fill a position from outside the company. At this point, a simple history of “hard work” and “dedication” isn’t necessarily going to cut it – their expectations are higher than that. They KNOW you’re a hard worker – it’s why you still have a job. A history of regular, continuing education says that you’ve taken your dedication to a new level and that you’re not only ready for new responsibilities, but you have the ethic and the skills to back up that claim.
It’s All About Perspective
The late, great comedian Garry Shandling was a firm believer in the idea that the minute you stop working to improve yourself either personally or professionally, it’s all over. He was the type of person who believed that his work was never done. There was ALWAYS something he could learn and ALWAYS some way he could improve the quality of the product he was putting out into the world. He deeply stood by these ideals, even though by any objective standard he perfected not only the sitcom but also the comedy television format with his HBO series (and he had the dozens of Emmy nominations to back that up). Yet still, it wasn’t enough.
Just like Shandling, the moment you feel you’ve learned it all and the moment you feel like you’ve reached the point where you can’t get better, you’ve lost a game that you never really understood in the first place.
This simple idea is perhaps the most important reason why continuing education is the key to career advancement, regardless of the type of industry you’re working in. It forces you to think about ways that you could be doing better and about the shortcomings in your daily life that you need to address. It keeps you moving forward, but it keeps you grounded at the same time. Continuing education doesn’t just make you a better employee on paper because you get to add a new certification or qualification to your resume – it makes you a better person, period.